Frequently Asked Questions
Find answers to common questions about our vibrant beauty products
Are Juvia’s Place products cruelty-free?
Yes, we are proud to be a 100% cruelty-free brand. We do not test our products or ingredients on animals.
How do I find the right foundation shade for my skin tone?
We offer a comprehensive Shade Finder tool on our website and detailed swatches across a wide range of skin deep to light tones to help you find your perfect match.
Are your eyeshadow palettes suitable for sensitive skin?
Our formulas are designed with high-quality pigments; however, we always recommend performing a patch test or reviewing the full ingredient list if you have specific sensitivities.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, orders are processed immediately. Once an order is placed, we are generally unable to make changes or cancellations.
Do you offer international shipping?
Yes, Juvia’s Place ships to most countries worldwide. Shipping costs and delivery times vary by location.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.